Privacy Policy
Effective date: 2 July 2026 | Last updated: 2 July 2026
1. Who we are
KTS Export Solar (“we”, “us”, or “our”) is a South African exporter of refurbished and second-hand solar panels and related equipment. Our registered contact details are available on our Contact page.
This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use our website, services, and related applications. It is written to comply with the South African Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable laws.
2. What personal information we collect
We may collect the following categories of personal information:
- Identity and contact information: name, surname, email address, phone number, physical address, company name, and job title.
- Account information: username, password, account preferences, and login history.
- Transaction information: order details, payment records, billing and shipping addresses, VAT numbers, and purchase history.
- Technical information: IP address, browser type and version, device information, operating system, referring URL, pages visited, and time spent on the Services.
- Communication information: records of your enquiries, emails, chats, phone calls, and feedback.
- Marketing information: your preferences for receiving marketing communications and your engagement with those communications.
3. How we collect personal information
We collect personal information:
- directly from you when you register an account, place an order, submit an enquiry, complete a form, or communicate with us;
- automatically through cookies, web beacons, and similar technologies when you use the Services;
- from third parties such as payment processors, logistics partners, credit-reference agencies, and publicly available sources where permitted by law.
4. Purpose of processing
We process personal information for the following lawful purposes:
- to provide, operate, and maintain the Services;
- to process and fulfil orders, deliveries, and returns;
- to communicate with you about your account, orders, and enquiries;
- to verify identity, prevent fraud, and ensure security;
- to comply with legal and regulatory obligations, including tax, customs, and export-control requirements;
- to improve our products, services, and user experience;
- to send marketing communications where you have consented or where otherwise permitted by law.
5. Legal basis for processing (POPIA)
Under POPIA, we process personal information when one or more of the following grounds apply:
- processing is necessary to perform a contract with you or to take steps at your request before entering a contract;
- processing is required to comply with a legal obligation;
- processing protects your legitimate interests or those of a third party;
- you have given your consent, which you may withdraw at any time; or
- processing is necessary for the legitimate interests of KTS Export, provided those interests are not overridden by your rights.
6. Sharing and disclosure
We do not sell your personal information. We may share it with:
- Service providers: payment processors, shipping and logistics companies, IT hosting providers, email service providers, and customer-support platforms.
- Professional advisers: auditors, attorneys, insurers, and accountants.
- Government authorities: when required by law, court order, or to protect our rights, property, or safety.
- Business transferees: in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.
Where we transfer personal information outside South Africa, we ensure appropriate safeguards are in place in accordance with POPIA.
7. Data security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, secure hosting, regular backups, and staff training. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Data retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we securely delete or anonymise it.
9. Your rights under POPIA
You have the right to:
- request access to your personal information;
- request correction or updating of inaccurate information;
- object to the processing of your personal information in certain circumstances;
- request deletion or destruction of your personal information where permitted by law;
- withdraw consent for marketing communications at any time;
- lodge a complaint with the South African Information Regulator if you believe your rights have been violated.
To exercise your rights, contact us at [email protected]. We may request proof of identity before processing your request.
10. Cookies and similar technologies
We use cookies and similar technologies to operate the Services, analyse usage, and personalise content. For more information, see our Cookie Policy.
11. Third-party links
The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
12. Children’s privacy
The Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Material changes will be brought to your attention by a notice on the Services.
14. Contact us
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].