Shipping & Delivery Policy

Effective date: 2 July 2026 | Last updated: 2 July 2026

1. General

KTS Export Solar arranges the shipment of solar panels and related goods primarily from South Korea to South Africa. Delivery terms, timelines, and costs depend on the specific product, order volume, container schedule, and destination.

2. Shipping methods

We typically ship via sea freight in full container loads (FCL) or less-than-container loads (LCL). Alternative arrangements may be available on request. The agreed shipping method will be confirmed in your quotation or order confirmation.

3. Delivery timelines

Estimated delivery dates are provided in good faith and are not guaranteed. Shipping times are affected by factors outside our control, including port congestion, customs clearance, weather, carrier schedules, and regulatory inspections. We will keep you informed of any material delays.

4. Costs and duties

Unless expressly stated otherwise, product prices do not include shipping, insurance, customs duties, VAT, harbour charges, demurrage, or inland transport. The customer is responsible for all such costs unless a delivered-price agreement has been confirmed in writing.

5. Title and risk

Title and risk of loss pass in accordance with the agreed Incoterm. If no Incoterm is agreed, risk passes when the goods are handed over to the first carrier. Customers are advised to arrange adequate marine and transit insurance.

6. Delivery acceptance

Upon delivery, the customer or authorised representative must inspect the goods and note any visible damage, shortages, or discrepancies on the delivery documentation. Failure to note defects at delivery may affect your ability to claim under our Returns Policy.

7. Failed delivery

If delivery fails due to incorrect address details, refusal to accept, or failure to clear customs, additional storage, redelivery, or return charges may apply. Goods may be disposed of or returned at the customer’s cost if not collected within a reasonable period.

8. Tracking and updates

Where available, we provide container and shipment tracking information through the Services. Tracking updates depend on third-party carriers and ports and may not be real-time.

9. Contact

For shipping enquiries, please contact us at [email protected].