Returns & Refunds Policy

Effective date: 2 July 2026 | Last updated: 2 July 2026

1. General

This policy sets out the circumstances under which KTS Export Solar may accept returns and issue refunds for products purchased through our Services. Because many of our products are refurbished, second-hand, or exported in bulk, returns are limited.

2. Order cancellation before shipment

You may request cancellation of an order before the goods have been dispatched or loaded for shipment. We will review your request and, if accepted, refund any amounts paid, less reasonable administrative and banking fees.

3. Defective or damaged goods

If goods arrive damaged, defective, or materially different from the agreed specification, you must notify us in writing within 7 calendar days of delivery, providing photographs, container numbers, and any relevant inspection reports. We may, at our sole discretion:

• arrange repair or replacement of the defective goods;
• issue a partial refund reflecting the diminished value;
• issue a full refund if repair or replacement is not feasible; or
• reject the claim if the damage resulted from customer handling, transport after delivery, or failure to follow handling instructions.

4. No change-of-mind returns

Due to the nature of our products and international logistics, we do not accept returns for change of mind, surplus ordering, or price changes after delivery.

5. Refund process

Approved refunds will be processed to the original payment method within 14 business days of approval, subject to banking and foreign-exchange processing times. We are not responsible for fees charged by your bank or payment provider.

6. Exceptions

This policy does not affect any statutory rights that cannot be excluded under South African consumer protection law. Nothing in this policy limits our liability for gross negligence, fraud, or wilful misconduct.

7. Contact

To request a return or refund, please contact us at [email protected] with your order number and full details.